Wechat Weixin

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WeChat is a mobile-based Chinese social media platform innovated by Tencent, one of the largest Internet service providers. Tencent is in counterpart with Baidu and Alibaba in the China market. The 3 companies are normally referred as the ‘BAT’. WeChat is called Weixin in its home country and known as WeChat outside of China. WeChat was launched in 2011 as Weixin – Mandarin for ‘micro-message’. As the name suggests, it originally functioned as a simple messenger app – a Chinese equivalent to WhatsApp in essence.

What is WeChat? WeChat is a multi-purpose messaging and social media app which is prevalent in China and other countries and areas. But from time to time, we can hear such complaints from WeChat users that they can’t login WeChat on their Android, iPhone and Windows phone.

“WeChat won’t let me login!” Certainly it will drive you crazy if you can not login this Chinese chat app at the beginning of the day. If you encounter this issue too, what you should do is to calm down and work out what’s wrong with your WeChat. Here are some of the tips and tricks that can help you to do a quick check-and-repair for WeChat glitches.

1) Clear all the data of WeChat by going to Settings > Apps > WeChat > Clear Data, then uninstall WeChat and reinstall it.
2) Make sure you have downloaded WeChat from the official app store. If not, you have to uninstall the old WeChat app and download it from the official Google Play store or Apple App store.
3) Check if you are using an old version of WeChat. If so, upgrade the app to the latest version. If there is an error in updating the app, you can try clearing all the app data and uninstall the app. Then install the app from the official site again.

If these little tricks couldn’t save your way out of the problem, there may be other reasons of this error. And normally, the WeChat login problem can be summarized into 5 cases:

Case 1. Forget WeChat Login Password

If you have tried several possible passwords and you are sure that you have forgotten the WeChat login password, don’t worry and here are two ways for your reference.

1) If you have linked WeChat account with QQ account, email address and phone number, you can login WeChat via one of these account without entering the password.
2) You can reset your WeChat passcode. On the login page, hit Forgot password? > Request Retrieval, and then confirm it to submit your request. Then you will receive a SMS message with a new passcode. And then you can login WeChat with this new code.
Note: after logging in WeChat with the new passcode, you are required to link your phone number/email address/QQ account to your WeChat once again.

Case 2. Can’t Receive WeChat Verification Code

When you login WeChat with the linked account but never receive the verification code via SMS or email, you can check these:

1) Make sure you enter the right phone number or email address, otherwise you can never receive the verification code.
2) Check if the verification messages is blocked by your phone’s security app. If so, you should find the blocked message in the spam folder or close the security app and request for a new verification message.
3) Maybe you request for the code too frequently and enter the wrong code to verify. In this case, you need to exit the login page and wait for a minute. Then login and verify once again.
4) If your SIM card is placed improperly or is not working, you will not receive the code. Please insert the SIM card to another phone and check if it works.

Case 3. Filed to Login WeChat on A New Device

Wechat Weixin

If you are unable to login WeChat on a new iPhone/Android mobile, you can attempt to:
Open WeChat on your new device, and tap “Unable to Login” on the login page. Then go with the instructions to retrieve a new password. Once your request is approved, you will receive a message telling you the new WeChat login passcode within 24 hours. Finally, login WeChat with the new code on your new phone.

Case 4. WeChat Login was Blocked

When you can login WeChat because your account has been blocked, you can try these 3 methods.
1) Uninstall WeChat from your device, and download it again from the official app store.
2) Stop using Android emulator or unofficial plugins to run WeChat, instead, use it in a secure way.
3) Don’t spread prohibitive messages on WeChat, such as lewd contents, violent materials, scam, inappropriate rumors or annoying ads and etc.

Case 5. Can’t Login WeChat by Using QR Code

Some users may want to login and use WeChat without mobile phone. Yes, you can scan the QR code to login the web WeChat on computer, instead of logging in WeChat app with an account and its password. However, some may fail to scan the code for some reasons. To fix this, you can:

1) Update your browser to the latest version. If the version of the browser is too old, the QR code may not appear. So you have to check the version and upgrade it, in order to support the QR code.
2) Make sure your internet connection is in good condition. You have to connect you phone and computer to a good network connection, so as to login WeChat successfully.
3) Adjust the brightness of the computer screen. Neither the computer screen is too bright nor too dark, the phone camera has difficulty in scanning the code on it. So you should go to the computer brightness setting and adjust the screen brightness.

If your WeChat problem still can’t be solved after you have tried the methods mentioned above, you can appeal to the WeChat support. Any question or problem you can share with us in the comment section below.

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Understanding rejection on WeChat (Weixin)

(Quick links: cache cleanup, audio, pictures and video. See also URL encoder for mobile chat.)Many Chinese people now prefer to manage their contacts using a proprietary mobile messaging and social networking application called WeChat (微信)Wēixìn.If you frequently meet them, you might be tempted to set up your own WeChat ID for their convenience.This can however lead to some quite ephemeral contact sharing (e.g. someone you met on a bus adds you but later deletes you).Since I found very little English documentation about how this manifests itself, I experimentally confirmed the following in 2015:Other party's action
Result on your side
Delete conversationNo immediate effect. If you send further messages, a new conversation is started on the other device, but it still looks like one continuous conversation on yours.
Clear chat historySimilar to 'Delete conversation' above
Delete and Leave (in a group chat)Deletes their copy of the chat history and removes them from the group. The group continues to exist, and is not notified of their departure unless other members actively re-read the membership list. (To really shut down a group, an administrator can remove each member from it. Even then, each member continues to keep a copy of the group chat history for the time they were a member, until they delete it themselves or reinstall etc. For larger groups there is also a limit to the number of members displayed in 'Chat info', leading to some members being 'invisible' unless you tap the words 'All members' below the list, the Chinese version of which is 查看全部群成员 which is more obviously a 'command' than the English version.)
Block (加入jiārù黑名单)hēimíngdānNo immediate effect unless you check their Album (Moments), which behaves as if they'd selected 'Delete contact' (below). But if you send further messages, you are told 'The message is successfully sent but rejected by the receiver' and the other party is told nothing. (The word 'receiver' here evidently means the receiving account, not the receiving device---the 'rejected' text still appears even if the other party's phone is powered off at the time.) They can still send you messages. Note also that if you send a 'broadcast message' (群發, located under Me / Settings / General / Features for some reason), you are not told which recipients reject it; you must send individual messages to be told.
Delete contact (删除)shānchúNo immediate effect unless you check their Album (Moments), which will be blank if they've turned off 'Public Moments' in the privacy settings (but this could also mean they've seleted 'Don't share my moments' with you, or simply haven't ever posted anything for non-Tagged contacts); if they have 'Public Moments' turned on then you will see the message 'Only 10 posts of this user are visible' (the Chinese version of this message begins 'non good-friend' which was lost in translation prior to 2019---the English version has since been updated to 'Only the last 10 Moments are shown because you aren't friends on WeChat'), and the options to Like or comment on the posts are not displayed (but some versions of WeChat still let you 'Like' the album 'cover'). Not to be confused with the message 'Only 3 days of Moments are viewable' (which happens if they set Settings / Privacy / Set a time limit for Moments viewable by others)---that one applies whether or not you've been deleted, and still lets you comment if not.

If they deleted you and you try to send further messages outside the Album, you are automatically put back through the process of adding yourself to their contacts: if they've turned on 'friend confirmation', you'll see '(Person) has requested friend verification. Please send a friend request to chat' with a link to do it; otherwise your message goes through immediately and they are given the message along with the option to add you. Previous conversations are deleted from their side but not from yours. 'Broadcast messages' are silently dropped as above.

If you attempt to create a group chat via '+' / 'New chat' (which lets you select up to 39 people) and select 2 or more: if none of the people you select have you in their contacts (or if all the ones who do are blocking you), you get the message 'Unable to start group chat' with 'hasn't added you as a friend yet' (you can then press Cancel and review the selection); if some have you in their contacts (and are not blocking you) then the group chat will be created but you'll get a message at the top saying which ones were not added. Do not do this just to test though, as anyone who has their account set not to be automatically added to groups will be sent an immediate invitation (some websites claim nobody is notified about a group until you send the first message, but that's inaccurate). The invitation is automatically declined by anyone who has you as a blocked contact, and you get told about this action, but those who have not blocked you might see an invitation.

Incidentally it may be worth knowing that the Chinese version of 'Moments' is, not 片刻piànkè as the English word might suggest, but 朋友圈péngyouquān 'circle of friends' (sometimes colloquially abbreviated to 票圈piàoquān because 票 has the 'p' and the 'y' sound). But I've seen it used with the measure word tiáo (strip), which suggests at least some users still think of 朋友圈péngyouquān as referring to the list of posts rather than the people to whom they're attributed.

Block and delete contactBehaves exactly like Delete contact alone, since deleted contacts are also removed from the Blocked List
拉黑Lā hēi(拉进lājìn黑名单)hēimíngdānAs far as I can tell, these are not actual WeChat options but are colloquial terms for the above 'block' or 'delete' operations, probably carried over from other software. However I have not tried every version on all platforms---there might be variation in terminology between WeChat versions.
Report (投诉)tóusùIn 2021 I submitted a real one as a contact's account was taken over by someone who used it to send me dirty pictures. I was asked to choose messages to send as evidence; WeChat responded with 'Violation confirmed' and 'User handled with Temporary Block' and the person was no longer listed on my Chats or Contacts view but was still findable on Search and on Me / Settings / Privacy / Blocked List (so, blocked for me, but also prevented from logging in to WeChat).
Uninstall the WeChat applicationNo effect. They're just offline until they reinstall. I don't know how long it takes for an unused account to expire.
Delete accountContact is greyed out and marked 'Account deleted'; selecting it says 'account deleted by other user' and presents a Delete button which, if pressed, also deletes the conversations; otherwise any attempt to send more messages is met with 'The other user cannot receive message'

Weixin Wechat Online

Spontaneous 'Delete contact' is also possible.This is when WeChat deletes one of your contacts, resulting in the person and all previous chats disappearing without trace, as if you'd deleted it yourself. Since 'Delete contact' takes 5 screen taps, it cannot easily be blamed on an overly-sensitive touch-screen, and since I was unable to reproduce it, I can only conclude it's either a race-condition bug or else a user action available only in the China version of the software and/or to an administrator.(Please don't 'gaslight' me: I know that contact existed before it disappeared! On 7th August 2015 a Shanghai Daily reporter used the sentence 'The woman vanished from Wang's WeChat contacts afterward', which might imply a 'completely disappear from the other party's contacts' function somehow being available in China, unless the word 'vanish' was here used metaphorically.)

Error message when adding people

In early 2021 WeChat started to display the Chinese-only error message 请先设置朋友权限 when you try to add a contact. This message was displayed too fast for me to read and it could not be copied: I had to screen-shot it and use OCR to find out what it said---it's basically 'please set friend permissions first' and refers to a new setting at the bottom of the Add screen (you might have to scroll down if you're in large print on a small device) that lets you choose whether or not to also share your 'Moments' with this person. It might have been better if the developers had set it to focus those controls when this happens, but at least we now know. (In particular, this message doesn't say the person is refusing your Add request.)

Emoji warning

In 2020 it was pointed out to me that the standard WeChat 'smile' emoji (the one that can be produced by typing [Smile] or [微笑] in your text, or selecting the closed-mouth smile from the menu) is seen by some as mocking rather than happiness, and it is now safer to use [Chuckle] ([偷笑]), [Grin], [Joyful]Weixin, [Laugh] or the Unicode emojis U+1F600, U+1F601 or U+1F604 (I'm not sure where the older U+263A fits into this).

A related issue is 'stickers' (called 'emoji packs' in the Chinese version)---some youngsters have sticker-packs with seizure-inducing strobic flashes. I have contacted Tencent urging them to implement a 'disable animations' option and I suggest you do the same (they might notice if more people ask); meanwhile if you have photosensitive epilepsy you'd better stay out of any chat that might include young people, in case in their innocence they post one of those or (even worse) a whole series of them and accidentally give you a seizure.

Don't bother with 'red packets'

If someone tries to send you a 'red packet', the funds they deposited will be returned to them if you don't open it within 24 hours.

WeChat used to allow non-Chinese accounts to open 'red packets' and later forward the balance to other Chinese friends (it could not be spent outside China), but in 2019 they began to require a China bank card for any transaction---and the app takes you through a lengthy 'real-name confirmation' process before it even tells you this requirement.

Image and video limits

If pasting a scanned document into a WeChat conversation as an image, the size limit is 300KiB, after which the image is shown only as a blurred preview unless the recipient presses a small button they might not notice. So it's best to stay below 300KiB.
  • Beware a lower limit of about 128K applies if you do any of the following on WeChat's Android app:
    • Forward the image from one conversation to another (or from the Favourites list to a conversation) via the 'Send to Chat' option;
    • Add the image to a conversation via '+' and 'Album';
    • Send the image from a file manager to WeChat and choose a chat.
    In each case the image can appear clear on your side but blurred for the other party. To work around this on Android, first add the image to Favourites (either by sending from a file manager to WeChat Favourites, or by adding from a conversation where you already have a clear copy), then be in the new chat and press '+' to add from Favourites.
    • The iOS version of WeChat does not appear to be affected by this lower limit---it can forward images of the full 300KiB from one chat to another without degrading them.
    • But the Mac OS X version---at least version 1.2.2.1 on OS 10.7---has been known to apply a lower limit if you drag an image file from the desktop into a conversation.
  • An ordered sequence of up to 30 images may be placed in a WeChat 'Note', created by tapping the '+' icon at top right of 'Me / Favourites' screen (large images are automatically compressed to JPEGs under 300KiB). This 'Note' approach can be useful for things like showing how to get to a place if they can't read a map; placing the images in a 'Note' reduces the chance of their being received out of sequence or with some missing. However it has been known for 'Note' images to go missing when WeChat's history is moved from one device to another.
  • WeChat normally uses the JPEG format, but also accepts PNG (useful for screenshots etc). If you give it <300KiB PNG and later save/export, WeChat will use a .jpg extension but it will still be your PNG file.

I have a separate page for technical information on creating narrow-column screenshots.

The size limit for inline videos is just under 14MiB, and the mobile application should be used to introduce these into the WeChat network (i.e. by 'Share' or 'Send' from another mobile application)---at least some versions of the desktop application send videos as 'files' that need extra action to view.Attempts to send videos larger than 14MiB on the mobile application get the error 'unable to import', although the 'say something' caption (if any) is sent anyway.The error 'Unable to share this video due to unspported format' (e.g. if trying to post a short video to Moments) probably means you need to recode to h264.

By comparison,WhatsApp usually compresses inline images to around 250k (with no option to see full size) and limits video to 16MiB (as of 2017; best sent from the mobile application),and Telegram Messenger scales down to max 1280 pixels per dimension and sends the result as an 87%-quality JPEG (unless uploaded as a file) but has a much more generous video limit.

Audio recordings

MP3 files are sent as 'files' no matter what, so the desktop application can be used ('drag and drop'); if using the mobile application, shared files (unlike videos) need to be added to 'WeChat Favourites' before they can reliably be sent to a chat. Once in Favourites, the option to 'forward' from the 'Favourites' screen is unreliable; it seems better to go into the chat itself and press the + button, scroll to the Favourites option, and find the MP3 that way. Ensure it is uploaded before deleting from Favourites. After you delete it from Favourites, you will get the message 'This file is no longer available' when you try to open it in the chat, but the other party should still be able to access it for a few days.

Cache bloat and hardware requirements

The Android version of WeChat can build up multiple gigabytes in a directory with a 32 hex-digit name under /sdcard/tencent/MicroMsg. These files are not the chat logs---they're just cache (and I haven't found an option to clear it; Android's built-in cache-clearing option does not affect this).
  • Removing the video subdirectory results in all videos in chat history (including 10-second 'sights') being replaced by placeholders; you might need to do this to reclaim space after you've sent a video clip to many contacts. Videos saved in 'favourites' are not affected.
  • At least the avatar, emoji, sfs and sns directories are always safe to delete without losing any history, pictures, files or 'favourites'.
  • One level above the directory with the long name, there is also a Download directory containing files sent or received in chats: you might wish to clean this up from time to time as well.

If a Chinese friend asks you to 'fix' their WeChat on an older phone with internal storage measured in megabytes (such as the ChinaMobile-branded ZTE U809, which runs a version of Android 4.2 with only 177M of usable internal storage), beware this might no longer be possible because WeChat tends to insist on updating to its latest version, which now requires Android 5+ (partly because Tencent's own back-end servers now use HTTPS certificates not recognised by Android 4) and hundreds of megabytes of internal storage. Installing a very old smaller version of the APK will not work. The quickest solution could be to ask if they have a tablet or something to run it on instead: in one case I wasted 2½ hours trying 'hacks' only to find the person had already installed it on a tablet and didn't want it on their old phone that badly.

Length limits

If you rename your contacts, the new names are limited to 50 characters and are truncated without warning---so you can't write yourself too much of a reminder of where you met a person etc. (LINE's limit is only 20 characters, but at least there's a count. LINE also has other problems.)

Comments on WeChat 'official account' posts are limited to 600 characters---there is no warning until you try to post, and there is no character-count indicator, so if you run into problems there you may have to use a different editor with character count and paste in the result (unless you want to go back to 1960s/70s programming where you had to manually count out the number of characters you typed into a Hollerith constant!)

Chinese programmers might assume 'one character' carries as much information as a Chinese character, so they may not realise how easy it is for English users to reach their limits. But the American developers of WhatsApp inexplicably limited group-chat titles to a mere 25 characters! (At least that limit is made obvious as you type.)

Network effect

WeChat's dominance in China was perhaps assisted by the company's good relationship with that country's network police, with its mobile operators (SIM cards with WeChat-specific data allowances are not unheard of), and with integrated shopping and payment services and 'portals' to local facilities.Outside China, WeChat tends to lack these advantages, but many mainland Chinese visitors and immigrants keep using it anyway due to their existing network of contacts, and due to the convenience of WeChat's automatic contact-exchange facilities. Scanning a QR Code seems to have become the most popular method (this wasn't introduced to WhatsApp until mid-2020). A WeChat update in mid-2017 prevented the generation of QR codes while offline: if you expect patchy signal coverage, you now have to prepare by taking a screenshot of your QR code while connected. For most of 2017 it seemed these codes needed re-generating every 4 weeks, but in 2018 one of mine still worked after 28 weeks.

The network effect does not appear to be very much diminished by the need for their data to be sent through Chinese servers (which, apart from anything else, can be slow when you're outside China), nor with the 'vanishing contacts' issue or WeChat's limited functionality on the desktop. At least its sound compression ratio is reasonable, and Version 7 made a dark mode available (although not on the desktop version) and improved the range of font sizes under Settings / General (although if you turn this up to maximum on a phone then you might find some non-essential controls like 'comment on a channel video' are placed off-screen and you have to restart WeChat at a smaller size if you ever want to use them).

Sometimes they'll accept an alternative installed alongside WeChat for use while they're in the UK.My current recommendation is Telegram Messenger, which is run by a non-profit, can be set to larger fonts, has a good range of desktop clients, etc.But not everyone even understands what it means to install a different application.Some of the older generation I met evidently had it installed by the manufacturer, a shop, or a friend or relative, and don't know what I mean by 'install something else'.Additionally, some older devices (e.g. iOS 4.x) cannot run recent versions of many applications, so it would be necessary to find an old version and somehow 'side-load' it, or risk an OS replacement.

Scams

As with any form of messaging, it's probably best not to accept an `add' if you don't know who it is, especially if you actually visit an Asian country: con artists have reportedly tricked victims into going to a particular location for a 'first meeting in person', only to be held to ransom by gangsters on arrival (this crime is easier to commit in small countries like Singapore). In June 2016 my WeChat ID (which I had given only to selected Chinese people I met in Cambridge) suddenly received an `add' request claiming to be from Malaysia and not giving me any clue who it was; to give them the benefit of the doubt I wrote 'Apa khabar?' but received no reply and the next day eight other anonymous 'Malaysians' had tried to add me. I find this highly suspicious. My ID could have been found via brute-force search, most likely of QQ numbers: I had my old QQ number linked to the account, but disabled 'find by QQ ID' after this incident because I believe none of my genuine earlier contacts who had my QQ number are still likely to use it to find me. (I later discovered that QQ number was stolen so I unlinked it from the WeChat account completely.)

Malware

On iOS, a pre-6.2.6 version of WeChat was infected by malware due to its developers having accidentally downloaded 'XcodeGhost' instead of Xcode. Additionally, we don't know what Tencent itself does with the information WeChat can read, so it's probably best to avoid storing things like company-confidential documents on the same device, just in case.

Disclaimer: The notes on this page are provided in the hope that they are useful, but they are not official instructions and may contain mistakes. Your use of them is at your own risk.

All material © Silas S. Brown unless otherwise stated.
Android is a trademark of Google LLC.
Mac is a trademark of Apple Inc.
MP3 is a trademark that was registered in Europe to Hypermedia GmbH Webcasting but I was unable to confirm its current holder.
QR Code is the UK registered trademark of Denso Corporation.
Telegram is a trademark of Telegram Messenger LLP.
Unicode is a registered trademark of Unicode, Inc. in the United States and other countries.
WeChat is a trademark of Tencent Holdings Limited.
WhatsApp is a trademark of WhatsApp Inc., registered in the U.S. and other countries.
Any other trademarks I mentioned without realising are trademarks of their respective holders.