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Why should I switch to Premium?
Premium lets you maximize your photo library with unlimited photos, unlimited devices, and raw image editing. With unlimited photos, your library can grow to include the entire visual story of your life. With unlimited devices, you can connect all your computers, mobile devices, and storage devices to the same account. And with raw image editing, you can take your photos to the next level by turning good pictures into great ones. To switch to Premium, sign in to your account on the accounts page, select Upgrade, and choose Premium.
How much is Premium?
Mylio’s Premium plan is $9.99/month or $99/year. With Premium, you get unlimited photos, unlimited devices, and raw image editing.
What if I stop Premium?
Because your photos are stored on your own devices, you will always have access to everything you import into Mylio. If you ever decide to stop Premium, your account will revert to Free. You will still have access to all your photos. If you have more than 25,000 photos, Mylio will stop syncing new photos. You will only be allowed to sync on 3 devices, and you will not be able to make new raw edits.
What are my other options beside Premium?
Mylio has teamed up with Seagate so you can store and organize more photos for less. When you buy a Seagate Backup Plus drive (available in 1TB, 2TB, 4TB, and 5TB sizes), you get a complimentary year of Mylio Create, which lets you add up to 50,000 photos, 4 devices, and gives you raw image editing. After your complimentary year of Mylio Create, you can renew for $50 a year after that (normal Premium pricing is $99/year).
You can also start a Premium trial, which lets you experience Premium for 30 days. To start your trial, sign in to your account on the accounts page, select Upgrade, and select Trial.
What happens when my Create plan ends?
Mylio will send you an email reminder 30 days before your Create plan ends, 2 days before your Create plan ends, and on the day your Create plan ends. When your
Create plan ends, you have three options:
Upgrade to Premium, and get 20% off your next Mylio payment. If you get Premium for a year, you get 20% off your first yearly payment of $99. If you get Premium for a month, you get 20% off your first monthly payment of $9.99.
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Continue enjoying Create for $50/year for life. This offer lets you keep up to 50,000 photos in your library, sync up to 4 computers, and edit raw images.
Downgrade to Free. All of the photos and organization will remain in your library. If you have over 25,000 photos, you will not be able to add new ones. You will also be limited to 3 devices, and you will not be able to make new raw edits.
What happens when I want to restart my Premium account?
You can easily restart your Premium account by signing into the accounts page. Select Upgrade and choose Premium. You will once again be able to add unlimited photos, unlimited devices, and make raw image edits.
What if I have more than 25,000 photos when I downgrade from Premium to Free?
You will still have complete access to all of those photos when you stop Premium. You will not be able to add any more photos to Mylio, though.
What happens to the raw edits I made if I downgrade from Premium to Free?
Your raw edits will remain, even if you decide to stop Premium. You will not be able to make new raw edits with a Free account.
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How can I get my photos back if I let my Premium account expire?
You will not need to get any photos back. Your photos will still all be in Mylio, and they will also be in your file system in the Mylio Pictures folder.
Do I lose any of my edits, rating, or tagging if I downgrade from Premium to Free?
All of the organization you do in Mylio remains, even if you change plans. Your edits, rating, and tagging (as well as folders, albums, categories, and any other organizational work you’ve done) will remain part of your Mylio library.
If I had more than three computers with Premium, can I choose which three computers should be used with Free?
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Yes, you can choose. If you have more than three computers on your account when it reverts to Free, you will need to remove computers from your account until you have at most three in order for them to sync. To remove computers from your account, open Mylio on one of the computers you intend to keep. Then open the Dashboard in the top right corner of the Mylio interface. In the Devices column, select a device you want to remove from your account. Click on the image of the device, and in the Device Settings panel, click the Unregister Device button. Repeat these steps until you have at most three computers on your account.
If my photo library is split between the cloud and local storage, does a downgrade to Free affect my library?
When you downgrade to a Free account, you will still have access to all the photos that are already in your Mylio library, including those in the cloud. If you have more than 25,000 photos, Mylio will stop importing new photos. If you have more than 3 computers, you will need to remove computers until you have at most 3; once you do, your library will continue to sync as usual.
When opening Mylio for the first time on a computer, you will be guided through setting up the application. The Mylio setup wizard can help you ensure that Mylio is properly configured.
To get started with the Mylio setup wizard, be sure you have signed in to Mylio using your Mylio username and password or via the third-party options below the Continue button.
If you are experiencing issues signing in to Mylio you can reset your password by clicking “Forgot Password?” above the continue button. You can also use the gear icon at the top-right to manage your account and visit the support options to reset your device or contact Mylio Support.
Once signed in, the setup wizard will begin…
Immediately after signing in, you will have an opportunity to enter a promo code from purchasing an eligible Seagate external hard drive. If you do not have a code or your account is not eligible for the promotion, you can skip this step.
If you’re an existing Mylio user, you will be asked if this is a new device or replacing an old device. This information lets Mylio know if your newly signed-in device should replace a one on your account or not. For instance, if you’ve upgraded your iPhone and will no longer be using your old iPhone with Mylio, select “Replacing old device”. If you’ve purchased a new computer and will use both the new computer and old computer, select “New device”. If you are not sure, it is best to just select “New device” and remove your old ones from the account later.
Build Your Mylio Library
After you sign in, you are asked if you want to Add Files to your library or to skip importing. If you are setting up a new device and just need to sync your library from another device you can Skip. On the next screen to after clicking Add Files you will be presented with a few options outlined in the tabs below.
Adding Photos From Your Computer
Mylio will display the option to scan and drives in your computer or let you manually choose your folder to add. By selecting the “BEGIN” button in the center, Mylio will search the selected drive(s) for any folder containing media that can be imported. You can then select which of these you would like to see in Mylio. By selecting “Manually Locate Files”, Mylio will open a file browser and let you point to a specific folder to add.
Once you have selected the Folder(s) to add, you can complete your setup with a confirmation screen explaining how many files and folders will be added into your Mylio library.
Adding Photos From an External Drive
Once you have selected that you would like to add photos, videos, and files from an external drive, Mylio will display a list of drives that are currently attached to your machine. If the correct drive is not seen, be sure to plug it in now, select it from the list, and click the “BEGIN” button in the middle of the screen. Mylio will scan the selected drive and show you what folders on the drive it detected with media it can import.
You have two options when adding information from an external drive:
- Leave my files where they are – this option will add the photos on the external drive to Mylio without having to copy the original files off the drive. This option is ideal for drives that are still in use and plugged in with semi-regularity.
- Copy my files from somewhere else – this option will copy the data from the external drive to a destination of your choosing. This is a great option if you have one or more external drives and you’re trying to consolidate to one larger drive or one computer.
If you choose to copy your files, Mylio will ask you where you want the files to go. Select between copying the files to a second external drive, to your computer’s internal drive, or a cloud service. You can alternatively choose to “add a device to store originals later”. This will temporarily copy the photos to your computer until a device on the account that is set to store all the Originals (a Vault). See this article to learn more about syncing and Vaults.
Adding Photos From an Online Account
If your photos are stored in an online account like Google Photos, Facebook, or Flickr, Mylio can download them and add them to your library. Once you have selected Online Services as your source, choose which service you would like to add to Mylio and sign in.
Once signed in, Mylio will display what albums are available to download from Google, Facebook, or Flickr. Select your desired albums and press “Continue”.
Mylio will ask you where you want the files to go. Select between copying the files to an external drive, to your computer’s internal drive, or a cloud service. You can alternatively choose to “add a device to store originals later”. This will temporarily copy the photos to your computer until a device on the account that is set to store all the Originals (a Vault). See this article to learn more about syncing and Vaults.
You will be presented with a confirmation screen to verify your setup. Click Confirm Setup to continue to the last part of the setup wizard or start over.
Complete your Setup
After finalizing your import options, or skipping. You are at the final screen of the Setup Wizard. Use this screen to name your device and complete optional objectives like connecting already organized calendars so Mylio can display your photos into events. When you’re ready, select “Take the tour” to get an overview of naviagting around Mylio’s UI or Complete Setup to start using the app.
After selecting what you would like to be imported into Mylio, you’ll be given the chance to explore some of Mylio’s advanced options. These include:
- Location of the Mylio Folder – this option allows you to store the location of your Mylio directory which will hold your Original images as well as optimized images. This can be moved anywhere but should remain on an internal drive.
- Advanced Device Policy – these options allow you to select your device’s Sync Policy on a more granular level. By selecting “Advanced” you can tell Mylio to specifically choose Thumbnails, Previews, or Originals instead of allowing Mylio to decide the best photo quality for you. You can also turn on Selective Sync for remote File and Folder Sync Policy control if desired.