Mail Dropbox

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System requirements

The Dropbox for Outlook integration is available for email accounts hosted on Microsoft Exchange 2013 or later. This is available on the following:

  • Office 365 version 16.0.116291 or later
  • Exchange Online
  • On-premise installations

Note: POP/IMAP email accounts like Gmail are not supported.

The Dropbox integration works with the following:

  • Outlook on web
  • On Windows 10 and up, Dropbox for Outlook is available on version 2016 of the Outlook desktop application
  • On Mac, Dropbox for Outlook is available on version 2016 of the Outlook desktop application


  • The Dropbox for Outlook integration is not supported in Outlook on mobile and older versions of Outlook on desktop
  • The Dropbox for Outlook integration is not supported on Windows 7.
  • Windows 10 must be updated to version 1903 and later to use the Dropbox for Outlook integration.
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Install the Dropbox for Outlook integration

You can install the Dropbox for Outlook integration from the Dropbox App Center or directly from Microsoft AppSource.

To install from Microsoft AppSource:

  1. Go to Dropbox for Outlook on the Microsoft AppSource site.
  2. Click Get it now.
  3. Enter your Microsoft account credentials.
  4. Click Continue.
  5. Click Add.
  6. Make sure the correct email account is selected. Then, click Continue.
  7. You’ll be brought to your Outlook account. Click Install.
  8. Click OK.

You’ll now see Dropbox in your list of add-ins in your Outlook account.

Note: If you're a Dropbox Business team member and you’re unable to install Dropbox for Outlook, your admin may have restricted third-party integrations. Please contact your admin for help.

Configure and use the Dropbox for Outlook integration

Once you or your admin install the integration, you’ll see Dropbox for Outlook available for use with your email account on supported email clients. To get started, simply click the Dropbox icon in the Outlook ribbon or email header to open the integration, then sign into your Dropbox account.

Windows users

The first time you use Dropbox for Outlook, your web browser may display a security alert asking you to allow theInternet Low-Mic Utility Toolto open content. Click Allow.

Attach a file from your Dropbox account to an email

  1. When composing an email in Outlook, click the Dropbox icon to access your Dropbox account.
  2. Select the files or folders you’d like to include in your email.
  3. Click Choose. A shared link is generated for each file or folder you select.

Save an attachment to your Dropbox account

  1. When you receive an email with attachments or Dropbox shared links, click the Dropbox button in the Outlook ribbon or email header.
  2. Select the attachments you’d like to save to your Dropbox account.
  3. Choose a location in your Dropbox account to save the attachments.

Known limitations

There are some known limitations for the integration.

Windows Users: The first time you use the Dropbox for Outlook integration, your web browser may display a security alert asking you to allow theInternet Low-Mic Utility Toolto open content. You’ll need to click Allow to use the integration.

'Dropbox Email Scam' removal guide

What is 'Dropbox Email Scam'?

Scammers behind this phishing scam attempt to trick unsuspecting recipients into providing their Microsoft account credentials. They try to deceive people through a link within a PDF document, which is downloaded through a Dropbox shared link contained within another PDF document. This document can be opened through a link within a phishing email. Therefore, do not trust this scam email and, more importantly, do not enter information on the deceptive website.

To make this phishing email seem more believable, scammers disguise it as an automated email from Dropbox. It is just one of the many cases whereby scammers exploit the name of a well-known company or organization to trick recipients into believing that a received email is official and legitimate. This email contains a link designed to open PDF document, which contains a Dropbox shared link. This link then opens a Dropbox page that contains another PDF document. The second PDF document contains yet another link, which opens a fake Microsoft sign-in page. The main purpose of this scam is to trick people into entering their Microsoft account credentials so that the scammers responsible can steal their accounts. By entering the aforementioned credentials, users would give scammers access to Microsoft products and services such as Office, Skype, Outlook, OneDrive, etc. They can then access hosted files, photos, contacts, and other personal data. Depending on the type of data accessed, scammers can use it to make fraudulent purchases, spread phishing emails, malspam campaigns, steal identities, etc. They can also sell stolen accounts to third parties (potentially, cyber criminals). Therefore, you are strongly advised not to open links or files that are included in dubious emails such as this one.

Threat Summary:
NameDropbox Email Scam
Threat TypePhishing, Scam, Social Engineering, Fraud.
Fake ClaimScammers behind this email claim that Eden Sellings shared a document, which can be viewed through the provided link.
DisguiseThis email is disguised as an automated message from Dropbox.
SymptomsUnauthorized online purchases, changed online account passwords, identity theft, illegal access of the computer.
Distribution methodsDeceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains.
DamageLoss of sensitive private information, monetary loss, identity theft.
Malware Removal (Windows)

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There are many email scams online. Some other examples are 'Your Local Network Has Been Compromised Email Scam', ' Email Scam' and 'Transaction Received Into Blockchain Wallet Email Scam'. In most cases, the scammers behind them attempt to trick people into making financial transactions or providing sensitive information. The cyber criminals also use emails to deceive recipients into installing malware. Typically, they spread malspam campaigns used to distribute ransomware, Trojans and other malicious programs.

How do spam campaigns infect computers?

Typically, cyber criminals send emails with a malicious file attached to them, or with a link that downloads a malicious file. In any case, their main goal is to trick recipients into executing a malicious file that causes installation of rogue software. Commonly, they attach malicious Microsoft Office, PDF documents, executable files (.exe), JavaScript files, and archive files (ZIP, RAR). Note that malicious documents opened with Microsoft Office 2010 and other versions released after 2010 do not infect computers automatically - they install malware only if users allow them to run macros commands by enabling editing/content manually. These versions include 'Protected View' mode, whereas older versions do not include this feature and install malware automatically without asking any permission.

How to avoid installation of malware

Attachments and website links in irrelevant emails should not be trusted or opened, especially if the emails are received from unknown, suspicious addresses. All software and files should be downloaded only from official websites and via direct download links. It is not safe to use any other channels. Some examples of dubious sources are Peer-to-Peer networks (e.g., torrent clients, eMule), unofficial pages, free file hosting sites, and third party downloaders. Commonly, channels of this kind are used to distribute unwanted, even malicious programs. Third party installers can also be used. Installed software must be updated and activated only with tools/functions that are provided by official software developers. Third party updaters and activators often infect computers with malicious programs. Furthermore, it is illegal to activate licensed programs with any 'cracking' (unofficial activation) tools. Keep operating systems/computers safe by regularly scanning them with a reputable antivirus or anti-spyware suite, and keep this software up to date. If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the 'Dropbox Email Scam' email message:

I used Dropbox to share a file with you.

For security purposes, you would be required to sign into your email address to view.

Click here to view.

Screenshot of the PDF document designed to open the Dropbox page:

Text in this document:

Eden Sellings Shared a file with you using DropBox

Document Sharing Cloud


Kind Regards

The DropBox Team

Screenshot of a second PDF document which contains a link to a fake Microsoft sign-in page:

Text in this document:

A private document has been shared with you using DropBox
Share Point Online

Screenshot of a fake Microsoft account page:

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Quick menu:

  • STEP 1. Manual removal of possible malware infections.
  • STEP 2. Check if your computer is clean.

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Combo Cleaner Antivirus for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

If you checked the list of programs running on your computer, for example, using task manager, and identified a program that looks suspicious, you should continue with these steps:

Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Video showing how to start Windows 7 in 'Safe Mode with Networking':

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened 'General PC Settings' window, select Advanced startup. Click the 'Restart now' button. Your computer will now restart into the 'Advanced Startup options menu'. Click the 'Troubleshoot' button, and then click the 'Advanced options' button. In the advanced option screen, click 'Startup settings'. Click the 'Restart' button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Video showing how to start Windows 8 in 'Safe Mode with Networking':

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click 'Restart' while holding 'Shift' button on your keyboard. In the 'choose an option' window click on the 'Troubleshoot', next select 'Advanced options'. In the advanced options menu select 'Startup Settings' and click on the 'Restart' button. In the following window you should click the 'F5' button on your keyboard. This will restart your operating system in safe mode with networking.

Video showing how to start Windows 10 in 'Safe Mode with Networking':

Extract the downloaded archive and run the Autoruns.exe file.

In the Autoruns application, click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options. After this procedure, click the 'Refresh' icon.

Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose 'Delete'.

Secure Mail Dropbox

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, be sure to remove it.

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

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To be sure your computer is free of malware infections, we recommend scanning it with Combo Cleaner Antivirus for Windows.