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- The real core of Wechat marketing is able to achieve precision marketing to potential users. In view of the above analysis of Wechat marketing transformation model of enterprises, we can from the channel, demand, relationship and value of the four angles to analyze the Wechat marketing strategy of enterprises. (As shown in figure 2).
- The WeChat App for Hootsuite allows admins of Official, Verified WeChat accounts to engage their WeChat followers directly from the Hootsuite dashboard. Users of this App will be able to send or schedule messages out to their WeChat followers as well as engage in inbound conversations from their WeChat followers.
Vancouver, BC, Jan. 06, 2021 (GLOBE NEWSWIRE) - Hootsuite today announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1. Hootsuite’s open platform integrates with tools you already use—like Dropbox, Google Drive, Salesforce, and Adobe. Plus, dive deep and find fresh insights with social analytics integrations and apps including Brandwatch and Talkwalker.
WeChat is a multi-purpose app released by Tencent in 2011. As a messaging app, social media platform, mobile payment solution, WeChat quickly became a must-have application in mainland China. Boasting 1.2 billion monthly active users (MAU), it is used for a wide range of applications from paying bills to ordering food, shopping or just checking friend’s social media posts. According to Hootsuite, Chinese people spend on average one third of their online time on WeChat. More than 81% of users spend over one hour per day on the app. WeChat ranks fourth as the most checked app in the world behind Facebook, YouTube, and WhatsApp with 23% of worldwide internet users checking the app at least once a day.
Naturally, the sheer number of users and available data already makes WeChat marketing unavoidable for doing business in China, but it is not the only reason. According to Forbes, Chinese consumers, especially the younger generations, have fully integrated digital technologies in their spending habits. Because of these new consumer trends and the dominance of WeChat online, the app is now one of the primary ways for domestic and foreign businesses to build a consumer base.
How does WeChat marketing work and how do brands successfully advertise on WeChat? Let’s find out.
Source: China Internet Watch, Dragon Social. With 1.2 billion MAU, WeChat is the go-to app for businesses in China.
Step one to WeChat marketing: Setting up a WeChat account, but what type of account suits your business best?
WeChat offers two kinds of official accounts for businesses advertising: Subscription accounts and Services accounts.
WeChat subscription accounts
Subscription accounts are specialized in information and brand communication. They can publish once a day up to six articles at a time. Publications appear in users’ subscription folder with no notifications. This type of WeChat official account is most suited to content-based businesses such as news organizations, associations, and small companies wishing to advertise their brand in China. Although Subscription accounts can post more articles, the absence of notification makes them less noticeable. Subscription accounts are the only type of WeChat official account not requiring a Chinese or Overseas business license, which makes them the easiest to set up.
WeChat service accounts
WeChat Service accounts offer a wide range of features including customer service, data collection, and CRMs. Once verified, Service accounts can set up a store through WeChat Pay, customer service and geo-localization. Service accounts can publish up to four times per month up to six articles at a time. Although that is far less publications than a Subscription account, users will be notified with a push notification in their chat list, which considerably increases publication visibility. Service accounts are more suited for bigger businesses that are using their official WeChat account as both a website and store front thanks to the integrated e-commerce and data collection features.
Image: Sleekflow.io. Subscription and services accounts suit different kinds of marketing strategies.
WeChat advertising: How to use WeChat’s features to advertise your brand
WeChat Moments: Creating engaging content for your followers
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Moments are an essential component of the social media function of WeChat. They work similarly to Facebook timeline posts, allowing users to post text-based content as well upload up to 9 images per post and share articles and videos. The “Top stories” feature showcases a personalized selection of articles based on users’ preferences. Since 2015, WeChat offer to businesses to post “Moments Ads”, which appear at the fifth position in users’ Moments feed as a sponsored Moment. If the user clicks on that sponsored Moment, he will be redirected to the business’ landing page. Landing pages’ content varies greatly depending on the type of business but can include pictures, videos, multiple choice cards and adaptive content.
The main purpose of WeChat Moments Ads is promotion, whether it be for a brand, a specific product or a sales location, the brand’s official account or coupon distribution. Richer content pieces like articles and podcasts are usually published on the brand’s official account. Because WeChat limits the number of ads displayed to their users to two per day, Moments Ads have a lower impression rate than other form of advertisement on other social media. However, since ads are less intrusive and more targeted, ads on WeChat tend to have a much higher engagement rate as users often like, comment and share ads to their own friend circle.
Moments are also a key point in WeChat marketing for organic traffic. While companies cannot post directly on moments, it is one place where readers will share articles, links and images to their closed circle of contacts.
WeChat Mini Programs: Going beyond WeChat capabilities
WeChat Mini Programs are third party add-ons for WeChat. Working like “sub-apps” working within WeChat, those are these programs that truly give WeChat its’ multi-function aspect. Ranging from commute booking to video sharing and gaming, the features’ scope of WeChat Mini Programs is extensive. For businesses, Mini Programs can be used as a way to build customer engagement by powering an advertisement campaign. Between gift-sharing events, exclusive membership club, mini-games, Mini Programs potential is almost limitless. E-commerce is another way for businesses to make the most of WeChat Mini Programs as shopping MPs such as Pinduoduo and Jingxi are among the most popular.
Source: Huaon. The surge of Mini Programs has made them a key element of WeChat marketing.
WeChat Channels and Livestreaming: The future of WeChat marketing
WeChat Channels is a short video feature launched by WeChat in 2020 similar to China’s TikTok – Douyin. It features four feeds based respectively on user’s followed accounts, content loved by contacts, trending content and geo localized content based on user’s location. Official accounts have an unrestricted access to the Channel feature, making it a great advertising tool for creating engaging content. Just like WeChat Moments advertising, Channels content have a great engagement rate which makes it an ideal tool for viral marketing.
Since March 2019, WeChat also allows official accounts to create live streaming channels. While it is still mostly associated to gaming in the West, live streaming in China has rapidly become a powerful marketing tool. There are two main type of live streaming marketing content on WeChat: regular content and event-based content. Regular content is streamed on a regular basis and is used to create user engagement. This kind of content features item demonstrations and try-ons, tutorials and interviews. It also can rely on the influencing powers of KOLs and brand ambassadors to generate more engagement around your brand and products. Event-based content is centered on specific marketing campaigns. This kind of campaign will focus more on sale and advertising, offering coupons and sneak peeks at new products.
WeChat Pay: The necessary payment method for Chinese businesses
WeChat Pay is a secured mobile payment solution developed by WeChat. Alongside Alibaba’s Alipay, it is the most used payment solution in China. Much more than just an online payment method, WeChat pay is used everywhere in the daily life of Chinese consumers to the point where the vast majority of brick-and-mortar retailers are using it. In the span of just a few years, China went from a cash-based economy to a phone-based one, skipping the use of credit cards. For the sake of convenience, a lot of Chinese consumers will expect to be able to use WeChat Pay as a payment method, making this tool pretty much mandatory for doing E-commerce in China (credit card usage for online payment only representing 5% of sales in China). WeChat Pay also offers voucher features which can be used in a WeChat advertising campaign.
Using WeChat Marketing tools to refine your marketing strategy
WeChat Customer Relationship Management tools (CRMs): boosting your customer outreach
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WeChat Service accounts already offer a wide range of marketing features, but for businesses that want to set up a powerful marketing funnel, WeChat CRMs are the next logical step. Although telemarketing is still used in some cases, like in the insurance industry for example, WeChat is now the main hub for customer marketing management in China. There are a lot of different WeChat CRMs to chose from, all offering similar features than their Western counterparts like Hubspot or Salesforce. Loyalty programs, customer services, data collection, WeChat advertising campaign management… WeChat CRMs give you additional tools to market your brand and for better segmentation. Again, WeChat already offers a wide range of marketing features, so WeChat CRMs are more adapted to companies seeking to penetrate competitive markets or that sell products with very specific segmentation needs.
Source: 31Ten. There are a variety of CRMs to chose from for WeChat Marketing.
WeChat Index: A handy tool available to all
WeChat Index is a basic tool that can monitor the popularity of designated keyword in WeChat similarly to Google Trends. It gives access to 90 days’ worth of data, allowing any WeChat user to measure a keyword popularity. To access the Index, simply search “微信指数” in the WeChat search bar and look up for the desired keyword. This basic WeChat Marketing tool can be used to measure brand popularity and the effectiveness of WeChat advertising campaigns. It can also contribute to content production by highlighting current and past WeChat trends and benchmark competition’s popularity. Because WeChat Index capabilities are limited, brands wishing to go on an in-depth analysis of WeChat trends and brand activities will have to use a dedicated social media listening tool.
WeChat Social Media Listening tools: Go further on data analysis
Social Media Listening (SML) is the process of monitoring social medias for specific KPIs about a given brand or product. This allows companies to monitor their activity and the activity of their competitors and plan their advertisement campaigns accordingly. The data SML tools can extract can allow brands to improve and develop their WeChat marketing strategies. For example, by identifying recurring positive and negative keywords, a brand can tweak a product or a PR campaign to address the issues or play on its’ strengths. They can also give detailed data on specific accounts, posts and Mini Programs. Just like for WeChat CRMs, there are a myriad of SML tools to choose from and each caters to different needs.
Depending on their needs, brands can choose different SML toolsto support their WeChat marketing
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WeChat marketing key takeaways
- The importance of WeChat marketing cannot be stressed enough for businesses in China. With its massive user base and high engagement rate, WeChat cannot be avoided for companies wishing to advertise in China.
- Subscription official accounts are more suited for smaller or content-based businesses while Service accounts are made for companies wishing to use the full potential of what WeChat has to offer for marketing.
- WeChat Moments advertisement is the most popular form of WeChat advertising. Unlike their Western equivalents, social media advertisements on WeChat have a high engagement rate.
- Video and livestreaming marketing are booming in the heavily digitalized Chinese economy. Livestreaming in particular have soared over the last few years, opening new opportunities for WeChat advertising.
Author: Camille Gaujacq
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Vancouver, BC, Jan. 06, 2021 (GLOBE NEWSWIRE) -- Hootsuite today announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1 conversational messaging channels including Instagram, Facebook Messenger, Twitter, WhatsApp, WeChat, SMS, and Chat.
Based in Hasselt, Belgium, and New York City, Sparkcentral is a best-in-class social and digital customer care platform, with deep integrations into the core business systems of today’s customer-centric organizations. Sparkcentral works with leading brands such as Air Canada, Slack, JetBlue, Axa and Careem.
“Our world is digital—social and messaging platforms have increasingly become where people are looking to engage with brands and organizations,” said Tom Keiser, CEO, Hootsuite. “Our customers have been asking for more capabilities in the area of social customer care and we’re excited to expand our offering with this new acquisition.”
Hootsuite’s latest research found over half the world’s population is now on social media. The global pandemic has proven to be a rapid accelerator of digital transformation, driving customer care to surpass traditional marketing as the primary focus for brands to meet customer needs.
“Brands and organizations must grow their digital capabilities to connect with their customers on the social and messaging platforms their customers use, not the other way around. These customer engagements need to seamlessly connect into the brand and organization’s workflow across all customer-facing departments—marketing, sales, customer support, finance, etc.,” said Keiser. “With Sparkcentral joining Hootsuite, we enable brands of all sizes to create a holistic, agile, and effective experience for their customers.”
The core of Sparkcentral is an automated message distribution platform, complete with virtual agent functionality for a highly efficient customer care workflow—enhancing channel alignment and communication orchestration between marketing, customer service departments, and their stakeholders.
“We have built a robust social customer care platform to enable some of the world’s leading brands with scalable SLA based engagement throughout every step of the customer journey—from the marketing and sales phase to the post-sales phase,” said Christoph Neut, former CEO, Sparkcentral, now VP, Sales at Hootsuite. “Together our two best-in-breed technologies will be a disruptive force, as we support organizations of all sizes in providing their customers with the highest level of customer care at scale.'
For more information, visit hootsuite.com/request-demo/sparkcentral.
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About Hootsuite Hootsuite is the global leader in social media management with over two-hundred thousand paid accounts and millions of users, spanning brands and organizations of all sizes from the smallest SMBs to the largest Enterprise, in every corner of the world. Hootsuite’s unparalleled expertise in social selling, social customer care and social media management empowers organizations to strategically grow their brand, businesses, and customer relationships with social. Hootsuite Academy, the industry-leading online learning platform, empowers growth through social media certifications and has delivered over one million courses to over half a million people worldwide. To learn more, visit www.hootsuite.com.