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Last modified: 15 October 2019

You can change your email address easily on WeChat. To do this, ensure that you have registered with the correct cell phone number and verified this same number. Simply tap on Me Settings My Account Email select Unlink. You can then edit your email address to the preferred email address you.

WeChat can blur the line between personal and professional with ease. 20,000 users were surveyed, and almost 90% of them named WeChat as a top choice for their daily communication. For example, when it comes to email 20. 70% of users in China prefer WeChat for work, compared to email! (Source: MarketingToChina). Confirm login on mobile WeChat. Log in Switch Account. Tip: Web WeChat requires the use browser cookies to help you log in to allow the web application to function.


INTRODUCTION

Wechat

These operational guidelines are for any law enforcement agency or other government authority (the 'Requesting Authority') making a request to WeChat International Pte. Ltd. ('we', 'our' 'us' or 'WeChat International') for disclosure of data about our users on WeChat (a 'Request').

We respond to Requests made by a Requesting Authority in accordance with these guidelines, subject always to applicable laws and regulations. In specific cases, we may, having regard to applicable laws and regulations and/or for internal reasons, depart from these guidelines in our responses. We reserve the right to modify these guidelines where necessary and without providing notice, taking into consideration applicable laws and regulations and the evolving needs of the organization.

We provide non-public customer information in response to law enforcement requests when legally required to do so. We will scrutinize all requests to make sure they comply with the law. Where relevant or necessary, we may require appropriate legal and/or supporting documentation to be furnished by the Requesting Authority before we can provide the relevant customer information requested. Such documents may include a court order, subpoena, search warrant, authorization document(s) and/or other valid legal process, as the case may be.

Email Wechat Password

As a matter of practice, we do not retain all customer information and/or customer content, which may be deleted, de-personalised and/or revised from time to time. Certain customer information and customer content may not be retained at all or if retained, may not be retained for prolonged periods and/or in a comprehensive manner. Some of our customer information and customer content are regularly overwritten, de-personalised and/or discarded.

Disclaimer on Requests for data not held by WeChat International: From time to time, we receive Requests for disclosure of data which do not belong to and/or are not held by WeChat International but a separate entity. Please note that where data and/or information are not maintained by and/or does not fall within the purview of WeChat International, we will not be able to render assistance on such Requests. The responsibility is on the Requesting Authority to make the appropriate Request(s) to such other entities and/or affiliates as necessary.

Note on Requests relating to Weixin accounts: We have and continue to receive Requests for disclosure of data in relation to Tencent Weixin (the 'Weixin') accounts from various Requesting Authorities. Please note that WeChat is operated by an independent entity. We are therefore unable to assist with any Requests relating to Weixin Software and/or Weixin accounts.


WHAT KINDS OF REQUESTS DO WE RESPOND TO?

We respond to the following types of Requests:

Preservation Requests

We accept Requests from Requesting Authorities to preserve specified records or data, pending the issuance of valid legal process, for a reasonable period of time and in accordance with applicable laws and regulations. Please complete this form to make a Preservation Request. If we do not receive a formal legal request for the preserved information before the end of the preservation period, the preserved information may be deleted when the preservation period expires. In addition to the information described below (in 'Form of the Request'), preservation requests must be sent on law enforcement letterhead, signed, and must include a statement with details about steps that are being taken to obtain legal process for the data sought to be preserved. In specific cases, we may need further supporting and/or legal documentation before we can respond to a Preservation Request. All our rights in this regard are fully and expressly reserved. Preservation Requests may be sent via the methods described below.

Emergency Requests

Requests from Requesting Authorities that give us a good faith belief regarding an imminent emergency involving risk of death, serious physical injury to a person or any risk of harm to a child.

Please note that we evaluate emergency requests on a case-by-case basis in compliance with applicable laws and regulation. Where appropriate or necessary, we may require the Requesting Authority to furnish relevant legal and/or supporting documentation confirming their authorization and/or legal basis for making the request, without unnecessarily jeopardizing or delaying our response(s) to the requests. Please complete this form to make an Emergency Request.

Legal Process Requests

Requests made in accordance with applicable laws and regulations. This may include Requests arising from valid search warrants and subpoenas and other valid legal process, or valid Requests made in accordance with applicable mutual legal assistance arrangements and channels. Where appropriate or necessary, we may require the Requesting Authority to furnish relevant legal and/or supporting documentation confirming their authorization and/or legal basis for making the request. Please complete this form to make a Legal Process Request.


RETAINING AND DISCLOSING OF DATA

We will only retain and disclose data in accordance with our Universal Terms of Service (including our Privacy Policy), subject always to applicable laws and regulations.


FORM OF REQUEST

We will only respond to written Requests that are made in accordance with applicable laws and regulations. Please clearly specify the following:

  • the Requesting Authority;
  • the identity of the specific officer and/or agent of the Requesting Authority responsible for the request (the 'Request Contact') and his or her rank, badge/identification number and identification documents;
  • the relevant authorization document(s) of the specific officer and/or agent of the Requesting Authority, if applicable;
  • contact details for the Request Contact, including phone number, email address (which must be from the Requesting Authority’s email domain address) and postal address;
  • a Request response date;
  • the WeChat user to which the Request relates (including users’ identification / WeChat ID / account details);
  • the specific data and/or documents being requested from us regarding the relevant user/account and its relationship to the investigation to which the Request relates;
  • the basis of the Request, including the provisions of any specific legislation being relied upon and, where applicable and/or necessary, details of the nature of the investigation, procedure and/or process being carried out by the Requesting Authority.

Please note that we may be unable to respond to any vague or incomplete Requests.

All Emergency Requests must be made using the form certifying the truthfulness and correctness of the Request.


NOTIFICATION OF OUR USERS

We respect our users’ rights and privacy. We may therefore notify the relevant user about any Requests for their data prior to disclosure, unless we are prohibited from doing so under applicable laws or regulations, by the terms of any legal process (such as a confidentiality order), or where we reasonably believe that such disclosure may create imminent [serious] danger or risk for us or any third party.

Law enforcement officials who believe that notification would jeopardize a law enforcement investigation should obtain an appropriate court order or legal process that specifically prohibits member notification. It is the law enforcement official’s responsibility to request that we do not notify a customer of your request because it would jeopardize a law enforcement investigation. We will carefully consider your request and our compliance with the same will be subject to applicable laws or regulations. All our rights in this regard are expressly reserved.

If your data request draws attention to an ongoing or prior violation of our terms of use, we will take action to prevent further abuse, including actions that may notify the user that we are aware of their misconduct. If you believe in good faith that such actions will jeopardize an ongoing investigation, it is your responsibility to request that we defer such action, which includes but is not limited to your providing the appropriate court order or legal process prohibiting such notification. We will carefully consider your request and our compliance with the same will be subject to applicable laws or regulations. All our rights in this regard are expressly reserved.


MUTUAL LEGAL ASSISTANCE TREATY REQUESTS

We respond to requests of an international nature made pursuant to a Mutual Legal Assistance Treaty ('MLAT') and other applicable conventions, treaties or protocols entered into between Singapore and other foreign countries. The MLAT and other applicable conventions, treaties or protocols will usually determine how Singapore and these other countries can assist one another in legal matters such as criminal investigations or enforcement proceedings. Through an MLAT or other request, a foreign government can request the Singapore government for assistance in procuring evidence from entities such as WeChat International. If the Singapore government approves the MLAT or other request from the foreign government, and such documentation of approval is provided to us, we will give our best endeavors to render our support in accordance with applicable laws and regulations.


REIMBURSEMENT OF COSTS

To the extent permitted by applicable laws and regulations, we may seek reimbursement of our costs in responding to a Request.

Email Wechat Login


TESTIMONY SUPPORT

We do not provide expert testimony support, except to the extent required by applicable laws and regulations.


WHERE SHOULD REQUESTS BE SENT TO?

All Requests should be sent to the following contact details:

emailed to [email protected] with the subject: Law Enforcement Agency Disclosure Request.

Please note that:

  • we may take longer to respond to any Requests not sent to the above contact details;
  • we will not review correspondences sent by anyone other than Law Enforcement Authorities to the above contact details; and
  • if we accept any legal processes via the above contact details, such acceptance is for convenience only and does not waive any of our rights or objections, including for lack of proper service or jurisdiction.
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File Attachments:

LEGAL_PROCESS_REQUEST&PRESERVATION_REQUEST_FORM.docx (30KB)

EMERGENCY_DISCLOSURE_REQUEST_FORM.docx (30KB)

Do you know how to sign up WeChat account? Maybe you’ve done so many researches on the internet. However, most of them are completely out-of-date. Actually, there is only one way to register WeChat account. That is, using your real phone number and ask a WeChat user to help you with verification.

In this article, I will show you:

1. how to create WeChat account.
2. how to verify someone on WeChat.
3. How to send SMS code to WeChat.
4. How to send feedback to WeChat help center.

So, trust me, if you’re seeking WeChat registration by Email, Facebook even without a phone number, that’s totally waste your time. Even if you’ve created WeChat account before in those out of time way, I’m 100 percent sure your account will be blocked without linking your phone number.

As this is a long high-quality article, please be patient to read, I will show you how to create WeChat account step by step.

What is WeChat?

WeChat is the most popular platform for Chinese to communicate with others in China. Why? Because WeChat offers you free video and voice calls, videos, images, games, stickers and text messages to help you stay connected with people who matter most.

Moreover, if you’re in China you can use WeChat Pay to Book tickets, Order take-out food, Taxi, Transfer money, Buying almost everything with WeChat Pay. The good news is WeChat Pay is available for foreigners (Outside of China) since 2019. If you want to activate your WeChat Pay check this out.

Basically, the Chinese don’t use cash anymore. Personally, I only use WeChat Pay and Alipay to shop for anything. That’s super convenient for our life.

Email Wechat Download

In the most recently reported quarter, Tencent’s WeChat had 1,057.7 million monthly active users. WeChat needs to handle such a huge number of users, that is one of the reasons why WeChat account become so difficult to register.

Besides, what causes it’s so hard to sign up WeChat account is the robot registration and spamming. WeChat doesn’t allow any robot registration and spamming.

Why would I use WeChat?

You might get a question, I have Facebook, WhatsApp, Twitter, Instagram, why should I use WeChat?Why bother to create WeChat account? Unfortunately, those are not allowed to use in China. As far as I know, the only communication tool from outside China is allowed to use in China is Skype. But, there are few Chinese people use that, and Skype doesn’t work well in China.

According to my readers, those people need to create WeChat account.
1. Doing business with Chinese.
2. Doing business in China.
3. Sourcing Products from China (Alibaba, Aliexpress, Taobao, Tmall).
4. Working or studying in China.
5. Contacting Chinese friends or someone in China.
6. Foreign students in China.
7. Learning Chinese language or culture.
8. Traveling in China.
9. Making Chinese friends.
10. Promoting products or services to Chinese.
11. Use WeChat as loin to other Chinese websites or Apps.
12. As a Dating App.
13. Tencent Game. (Chinese PUBG)

Maybe you have trade business with Chinese and you want to chat with them in detail. (WeChat is also a kind of trade platform for the individual in China.) You are interested in Chinese culture and you want to learn Mandarin by making more Chinese friends. Or maybe you are in China for study, for business, for traveling right now.

Then you probably should need to install the WeChat and learn to use it as long as you want to communicate with Chinese. But, how to sign up WeChat account? Don’t worry about that, just follow my steps. I will show you everything I know step by step.

If you don’t want to use WeChat to communicate with Chinese, then you should consider using QQ. you can read my guide on How to sign up QQ account?

Note: Creating a WeChat account requires a mobile phone number(a real phone number is needed, the virtual phone number is unacceptable. ) WeChat no longer accepts registration via the email address, QQ number, or Facebook account. A real phone number is the only way to sign up successfully. Please provide the real phone number, otherwise, you will not sign up successfully or your account will be blocked without linking phone number. If you can provide the real phone number, then you should follow the next step.

If you don’t like to read the text, you can go to my youtube channel. And don’t forget to scribe my channel so that you will get the latest notification. I will keep updating more videos. Thank you!

Installing WeChat.

You can download the latest version of WeChat App from Google Play Store (Android)/ Apple Store(IOS), even from the browser on the WeChat official website. After downloading App you need to install WeChat on your phone. This is really easy, right? If you failed to download the WeChat, it could be due to one of the following reasons.

Unable to download WeChat or install failed?

  • Poor network stability.
    Make sure your phone has a strong enough data network or WIFI to download it. Try downloading later again.
  • Insufficient phone memory.
    WeChat Installing requires phone memory. Check your phone’s memory is big enough. Remove unnecessary files or apps, then try downloading again.
  • Insufficient free cache space in your browser. (if you are using a browser to download.)
    Clear up space in your phone’s browser cache when you needed, then try downloading again.
  • Google Play Store/Apple Store issue.
    Check your App store is working or not. The store would be not working normally sometimes, please make sure the store is working.
  • The version doesn’t match.
    The current WeChat version doesn’t match your device platform.
    Please visit the WeChat official website and download the right version.
  • other reasons. (I’ll really appreciate it if you could tell me more reasons and comment below. )

NOTE: DO Remember to download WeChat App from the official channel. Many users downloaded the WeChat app from the third party and their account being blocked because of using unofficial App.

Registration WeChat.

1. Tapping WeChat icon on your phone, and then click the [sign up] button.

If you need to change the language, just simply click on the [Language] on the top right corner. And then select the language you need.

2. Fill out your WeChat profile.

Name:This is a nickname, you can change this name after sign-up whenever you want.
AvatarSkip this, you can add it whenever you want after you get your WeChat account.
Region: Tap Region field and then you can select your region. You can select region by scrolling down or searching on the search bar.
Phone: Enter your phone number. There is no need to manully enter your region code again because the region code is selected by the previous step when you selected Region.
Password: Setup your password. The password should be 8-16 long and contain digitals and characters.
And then, click [Sign Up] button to the next step.

3. Check Privacy policy.

Check the box below after you have read and agree to the above terms. and then you can click [Next] button.

If you’re lucky, an SMS verification code will be sent to your phone, you should enter the verification code before it is invalid. And then follow the instructions.

But most people will be requested a Security verification since the 2017 year. So, keep reading to continue the next step. If you are requested to enter SMS verification code but don’t receive any SMS verification code then you should check your SMS code issues.

Unable to receive an SMS message?

Do you receive the SMS verification code?Sometimes, you won’t receive the SMS verification code, and you don’t know what causes that. The reasons may be one of them asfollows.

  • The country/region you selected is wrong.
  • please confirm that the country/region you selected for your phone number is correct.
  • Check whether the phone number you entered is correct. NOTE: there is no need to enter the country code again.
  • Make sure your phone is able to receive SMS messages.
  • you can ask your friend to send you a message, check whether your phone is able to receive a message or not. if your phone still can’t receive messages, it could be poor network connection, your number is roaming/out of credit/out of service, etc. please check it, and try again later.
  • Check whether your phone has blocked SMS messages from unknown senders or not. or you have any anti-virus App which may block SMS messages. if so, you can turn off the blocking feature temporarily, and request another SMS verification code again. Alternatively, you can also opt for “Verify via phone call”.

if WeChat shows you need a Security Verification without showing anything about entering the SMS verification code. then you should follow my next step “Security Verification”.

4. Drag the slider to fit the puzzle piece.

5. Start Security Verification.

Apparently, most people will fail in this step. You might want to know why WeChat’s registration is so complicated! That’s because there’re so many users abusing WeChat account to do something illegal or violating the terms of WeChat. So WeChat has very strict rules on WeChat. You had better know what you can’t do on WeChat in case causing your account blocked.

NOTE: NOT ALL people need to ask WeChat users for help. Some might no need to ask for verification when they signed up WeChat. Basically, WeChat system will detect your country and phone number and then decide you need verification or not. But, nobody knows how to skip the verification step.

How to verify WeChat account?

What is WeChat Assistant Registration? Assistant registration is when the system automatically configures an account based on the sign-up environment (phone number, device and IP address). At present, WeChat’s Assistant Registration function requires another WeChat account to provide assistance. Following the instructions on the screen, ask a friend near you to use their WeChat account to help you complete the verification for sign-up.

You need a friend who already has WeChat account to help you verify your account.

I recommend you to find a Chiese WeChat user to help you with verification. As for how to find Chinese WeChat users, you can find Chinese easily on Facebook, Instagram, Twitter, etc.

What kind of WeChat user can help you with verification WeChat.

A: If you sign up in Mainland China: You can only ask Mainland China user to help with sign-up: Your friend must meet the following requirements:

1. have bound a bank card to their Wallet, and have enabled WeChat Pay.
2. have signed up more than six months ago.
3. has not used the Registration Assistant to help others within the past month.
4. has not been blocked from login in recently.

B:If you sign up in the Philippines, Cambodia, Malaysia, India, Indonesia, Vietnam, Russia, Canada, or the United States:

Case One: If your friend from your country assists with sign-up, your friend must :

1. have signed up more than one month ago.
2. has not used the Registration Assistant to help others within the past month.
3. has not been blocked from login in recently.

Case Two: If your friend is a mainland China user, your friend must:

1. have bound a bank card to their Wallet, and have enabled WeChat Pay.
2. have signed up more than six months ago.
3. has not used the Registration Assistant to help others within the past month.
4. has not been blocked from login in recently.

C:If you sign up in other regions:

If you sign up in other regions:You can Find a WeChat user from any regions to assist with sign-up:

Case One: If your friend from outside China to assists with sign-up, your friend must :

1. have signed up more than one month ago.
2. has not used the Registration Assistant to help others within the past month.
3. has not been blocked from login in recently.

Case Two: If your friend is a mainland China user, your friend must:

1. have bound a bank card to their Wallet, and have enabled WeChat Pay.
2. have signed up more than six months ago.
3. has not used the Registration Assistant to help others within the past month.
4. has not been blocked from login in recently.

There are two methods that your friend can help you with Assistant Verification. One is verifying you via scanning QR code, the other one is verifying you via Enter your phone number. You can choose the most convenient one to verify.

Method 1: Verification via scanning QR code.

Request your friend to scan your QR code using their WeChat.

  • If your friend is next to you right now, then show them your QR code and let them scan.
    1. Let them open WeChat and log in to WeChat.
    2. Tap [+] on the top right of the screen.
    3. Click [Scan] icon and then scan your QR code.
  • If your friend is not by your side right now.
    1. Long press your QR code.
    2. Save your QR code on your phone. (You can also choose to take a screenshot.)
    3. Send your QR code image to your friend.
    4. Let them use their WeChat to scan your QR code image.

If you still don’t know how to scan QR code, then you might need to have a look at this article How to scan WeChat QR code.

Method 2 : Verification via WeChat team without QR code. (Recommended way!)

Sometimes, scanning QR code is not convenient for your friend and you. Therefore, you can choose this way. You can click the button below ⌈inconvenient to scan QR code?⌉ and it will show you how to use WeChat team to verify. Let me make it simple.

  1. Ask your friend to open WeChat and search the [WeChat Team] on the search bar.
  2. Search”WeChat Team” on the Contacts page.
  3. Tap ⌈Account⌋ on the bottom of the page.
  4. Click on ⌈Help Friend Register⌋.
  5. Ask your friend to select your region code and enter your phone number as instructed. And then click [Submit].

Now you’ve finished your Security Verification. You need to go back to proceed with the registration.
The last step you might need to use your phone number to send the SMS code to WeChat. If not, you have already created your account. Otherwise, let’s continue.

5. Send SMS code to WeChat Official.

Using your mobile phone number to send the Code to WeChat Official as the instruction. You can click on [Sent SMS], it will automatically copy the code and recipient. Or you can manually send the code to the recipient. Like the image shown below.

After sending verification code, you need to get back to this screen and click on [SMS Sent. Go to Next step]. After that, you create WeChat account successfully.

Since you get your WeChat account, you should use it frequently. If you use it half-year a time or one year a time, then you probably should verify again when you log in next time even your account will be blocked. So, using WeChat frequently will be helpful for your account.

What if I can’t find someone to verify me?

Most of you just can’t find someone verify you on WeChat, So you can try this way, seed feedback to WeChat Help Center. However, you should know that WeChat support team is the worse in the world. They probably will not reply to you at all. But you can give it a shot. Even they will reply to you, you need to wait for a couple days or weeks, It all depends. It do works for some users.

If you’re required to ask WeChat users to verify you. But you don’t have any WeChat users friends at all or you just can’t find any WeChat users to help you verify you on WeChat. Of course, other issues on WeChat, such as, unable to send SMS code, invalid number, error message, etc. You can always send feedback to WeChat.

NOTE: you need to wait for a couple of days or weeks to get response. If you just can’t wait, you should consider sending more than one feedback. There’re two ways to send feedback that is from webpage or phone device.

Send feedback on Phone WeChat App.

  1. Open WeChat.
  2. Tapping [More Options] on the bottom of the screen.
  3. Clicking on [WeChat Help Center].
  4. Tapping [Send Feedback].

Send feedback on the Webpage.
First, you need to go to the official help center webpage.

After entering the WeChat help center, then you need to select your mobile platform. And then select your region. After that, you should go to select [Account registration] on categories. This step is really important! Next, you should pick the reasons you met. such as

  • Unable to receive SMS code.
  • Assistant registration.
  • Invalid number.
  • Error messages.
  • Others.

I think most of you can’t find WeChat users to verify you. So you should select [Assistant registeration]. And the most important part is you should let WeChat know what’s your purpose of WeChat? And you would never abuse of WeChat account. If you don’t know what will cause WeChat blocked, please go to the links below. And then leave your email info and click on submit.

Like I said, WeChat will not reply to you immediately, or just not, you need to wait for a couple of weeks and try again.

IMPORTANT TIPS:

Email Wechat Email

WeChat account is hard to get but easy to lose. It could be blocked easily, and you don’t know why. There’re so many users contact me, told me that their account was blocked and they have no idea what’s going on.

Email wechat

Please check out those posts about your account security. As I said, WeChat account is hard to get but easy to lost. Please check the those posts before your account blocked.

NOTE: You definitely should know something about preventing your account being blocked. Do remember to check my other post about how to prevent being blocked. Many WeChat users told me that their WeChat been blocked, and could not unblock that.

If you’re not able to create WeChat account right now or your account has been blocked permanently. But you do need to contact someone in China, then you can create QQ account to contact Chinese or someone in China.

Email wechat settings

Thank you for reading my blog. I hope it will help you in some way. As you can see, I took a lot of effort into this article. So, If you have any questions, please let me know and comment below. I will try my best to fix it and help more people.

If you don’t have any WeChat friend on your new account, you can add me if you needed it. My WeChat ID: xsY7654321 and keep your account active, you should post Moments time to time and I will give you like and comment keep your account engagement.

Any questions, free free to comment below or contact me.