Login to Dropbox. Bring your photos, docs, and videos anywhere and keep your files safe. Login to Dropbox. Bring your photos, docs, and videos anywhere and keep your files safe. Try Dropbox Business; Download the app; Dropbox. Or create an account. Dropbox stores the data of more than 500 million users and 200,000 businesses, and it’s the most significant cloud sharing and storage company in the world. Putting a malicious file in just one employee account could be a brutal blow to the privacy of an entire organization.
Before you contact Dropbox customer support, we recommend searching in the Dropbox Help Center or the Community forums for the answer to your question.
Chat and email support
Your technical support options depend on what kind of account you have (Basic, Plus, Family, Professional, or Business). To see the support options for your account, log in and go to dropbox.com/support.
Phone support is only available to Dropbox Business teams. Dropbox Business admins can request a call from Dropbox support during local business hours. To request a call:
- Sign in to dropbox.com with your admin credentials.
- Click Admin console in the left sidebar.
- Click Help in the left sidebar.
- Click Phone.
- Enter a phone number that can be dialed directly.
- Click Request a call. You should receive a call within a few seconds.
If you’re on a Dropbox Business team, but you’re not an admin, ask your team admin to visit dropbox.com/support. Admins can also add additional admins to the team, so they have access to phone support.
Support is available in English to all users.
Depending on your account type and location, support may be available to you in French, German, Japanese, Portuguese, and Spanish. Log in and visit dropbox.com/support to see your available options.
If you don’t see your language listed as an option when you visit dropbox.com/support, send an email or chat in your language, and you’ll be routed to the appropriate team.
Support response times and available hours
Plus, Family, Professional, and Business users can expect a response from email support within 1 business day.
- Business users on the Enterprise plan can expect a response from email support within 1 hour any day of the week
If phone and chat support are listed as options when you visit dropbox.com/support, they are available during your local business hours.
We’re creating a new way of working
Dropbox is a leading global collaboration platform that’s transforming the way people and teams work together. We’re on a mission to unleash the world’s creative energy by designing a more enlightened way of working.
Click the items below to see our most recent press releases. For more company news please visit our newsroom.
How I Built This With Guy Raz: Dropbox: Drew Houston
Podcast link: here.